box-messagecartcheckcookie-messagecustomerdeliverydelivery-truckdotfacebookinstagrammessagepencilpickupremovetwitter

Delivery FAQ

Where do you deliver to?

AUCKLAND

We deliver all our products across Auckland via point-to-point courier due to the fresh & delicate nature of our cookies (courier pricing guide at bottom). Otherwise, you're welcome to pick up free from our kitchen at 309 Karangahape Road, Auckland City.

NATIONWIDE NZ

We also deliver select products across New Zealand - the 8 Pack / 16 Pack / Cookie Pies / Limited Edition packs via overnight courier for a flat rate of $7.5.

When will my order be delivered?

AUCKLAND

You can select a delivery date at the check out. Orders within Auckland are serviced by a third-party courier & will arrive during regular business hours between 9am-4pm. If you need it urgently before a set time (e.g before lunch) please specify in the notes section & we will do our utmost to cater.

NATIONWIDE NZ:

We bake fresh & send your order on overnight courier & it will arrive between 9am-5pm. Unfortunately our couriers cannot deliver at a specific time. As we use a third-party delivery service, delivery is not 100% guaranteed on your selected date & may take an extra day or two. Please order an extra day in advance if you are worried about this.

WE CANNOT DELIVER TO:

- Rural/P.O Boxes/Apartments

Please select an address where the delivery person has access to (e.g office/house), as the box often can not fit in a letter box.

Can you do next day delivery?

Yes! If you are getting point-to-point delivery within Auckland, you just need to give us 24 hours notice for any orders.

If you are getting nationwide overnight delivery, the cut off time is 11am for next day delivery. For example, if you order Monday at 10am, it will be sent overnight targeted for Tuesday delivery. However if you ordered Monday at 2pm, the earliest you can get delivery for would be Wednesday.

We recommend to order in advance.

What happens if the recipient isn’t home?

If the recipient isn’t home, the below will happen:

1. The courier will leave the goods at the front if there’s a safe place to do so (unless specified otherwise in notes section for a different location).

2. If the driver is unable to leave the package, the box will be sent back to us and a re-delivery will occur for an additional fee.

What happens if I provide you with the wrong address? 

If we deliver to the wrong address as per your instructions, a re-delivery will occur for an additional fee. 

What happens if the reception at my work does not pass my order onto me?

If you are expecting a delivery but haven't received it, please make sure you check with reception to ensure it isn't there. We cannot take any responsibility for any parcels delivered to a workplace with the recipients name on it, but the reception has not passed it on.

Do you deliver on weekends?

Unfortunately we are unable to deliver on weekends. However you're more than welcome to choose PICK UP from the Moustache kitchen (309 Karangahape Road, AKL CBD) on both Sat/Sun between 11am-4pm. 

How long do the cookies last?

All cookies are baked daily as close to your delivery time as possible to ensure maximum freshness. For the best taste & texture, we recommend eating on the day of delivery. However they are fine at room temperature to consume 2-5 days after in an airtight container. Warm them in the microwave or oven if you want them soft & gooey. Cookie Cakes are fine to eat for 1-2 weeks after delivery if kept in the fridge.

Do your cookies have traces of nuts/gluten?

All our products are made in the same kitchen so we cannot guarantee that a product won't come in contact with nuts. This is the same for our Gluten Free cookies, whilst we do our best to avoid cross-contamination, if you are highly allergic we would advise against purchasing.

Is there a price tag included in the package?

No, we do not include price within or on the package. 

I would like to do a large/corporate/custom order! Can I do that?

Yes! We’re always here to help - for all orders please email Team Mo at [email protected]

Can I make changes to my order? 

Please email [email protected] if you have any urgent amendments - please include your order # if possible so we can locate your order quickly. We can’t guarantee we’ll get your amendment in time but we will do our very best! Please give us 24 hours notice for any changes.

What if I want to cancel my order?

Orders can be cancelled 48 hours prior to delivery date to cancel.  You must email [email protected] to inform us.

Orders that are already prepared or dispatched cannot be cancelled or refunded.

How much is delivery?

Nationwide overnight delivery is charged at a flat rate of $7.5 & but is limited to specific products - the 8 Pack / 16 Pack / Cookie Pies / Limited Edition packs.

For Auckland, we use a point-to-point courier to ensure cookies are as fresh and perfect as possible! This means we can deliver our full range including Cookie Cakes.

Or you can pick up from the Moustache Kitchen, 309 K Road, Auckland CBD for free. 

Auckland Courier Fee Guide: 

AUCKLAND CENTRAL - $5.00
Central Business District • Wynyard Quarter • Eden Terrace • Freemans Bay • Grafton • Grey Lynn • Kingsland • Morningside • Ponsonby • St Mary's Bay • Balmoral • Herne Bay • Mt Eden • Newmarket • Parnell

WIDER AUCKLAND CENTRAL - $10.00
Pt Chevalier • Takapuna • Avondale • Birkenhead • Ellerslie • Hillsborough • Meadowbank • Epsom • Greenlane • Mt Albert • Mt Roskill • Mt Wellington • New Lynn • Northcote • One Tree Hill • Onehunga • Orakei • Panmure • Penrose • Remuera

WIDER AUCKLAND - $15.00
Hillsborough • Belmont • Birkdale • Mission Bay • Albany • Panmure • Glen Innes • Glendowie • Glenfield • Mt Roskill • Devonport • East Tamaki • Milford • Rosedale • Pakuranga • St Heliers • Birkdale

OUTER AUCKLAND - $18.50
Airport Oaks • Blockhouse Bay • Beachhaven • Browns Bay • Mairangi Bay • Henderson • Flat Bush • Mairangi Bay • Mangere • Glen Eden • Oratia • Otara • Papatoetoe • Lynfield • West Harbour

OUTER AUCKLAND 2 - $25.00
Alfriston • Botany Downs • Bucklands Beach • Highland Park • Massey • Goodwood Heights • Hobsonville • Half Moon Bay • Howick • Manukau City • Manurewa • Rothesay Bay

Unfortunately we cannot do same day delivery to areas past the suburbs listed above. For e.g Orewa, Taupaki etc are not within our delivery zone.