Where do you deliver to?
We deliver all our products across Auckland via point-to-point courier due to the fresh & delicate nature of our cookies (courier pricing guide at bottom). Otherwise, you're welcome to pick up free from our kitchen at 309 Karangahape Road, Auckland City.
We also deliver select products across New Zealand - the 8 Pack / 16 Pack / Cookie Pies / Limited Edition packs via overnight courier for a flat rate of $8.5.
When will my order be delivered?
We highly recommend selecting our same day delivery service for Auckland deliveries, not our nationwide service. You can select a delivery date and a time slot at the check out.
Orders within Auckland are serviced by DEADLINE couriers, and we are not responsible for any delays that are the fault of this service.
If you require delivery before a particular time, please specify in the notes section of your order (this may incur a further charge!) & we will do our best to get it there on time!
We bake fresh & send your order on overnight courier & it will arrive between 9am-5pm. Unfortunately our couriers cannot deliver at a specific time. As we use a third-party delivery service, delivery is not 100% guaranteed on your selected date & may take an extra day or two. Please order an extra day in advance if you are worried about this.
WE CANNOT DELIVER TO:
- Rural Adresses
- P.O Boxes
Please select an address where the delivery person has access to (e.g office/house), as the box often can not fit in a letter box.
Can you do next/same day delivery?
AUCKLAND - Yes! If you are getting point-to-point delivery within Auckland, you can order online until 10AM for same day delivery that afternoon. 24 hours notice is preferred to ensure your order is sent out without issue!
NATIONWIDE - Our website will show you what dates are available for your order! The latest you can put through an order for next day delivery is 10AM (Mon-Wed, we DON'T send out orders Thu-Sun, due to possible delays and courier schedules. Sorry!)
2 -3 DAYS in advance is preferred - sometimes we'll need to get in touch with you if there are issues with your order i.e. rural address.
Do I have to provide the receivers contact number instead of my own? I want it to be a surprise!
We definitely advise providing the receivers contact number.
The only time they will be contacted is if the delivery team are having issues locating the address or locating somewhere safe to leave the item or other delivery related questions.
The more detail you can provide Team Mo when ordering that we can pass along to the delivery team - the better!
Can I book delivery for a specific time around Auckland?
Unfortunately due to the way our point-to-point delivery team, Deadline, operate, this isn't something we're able to offer.
However, if you need an item before a certain time, you can contact the team on email@example.com and we will do our best to get it there in time for you.
We're unable to guarantee delivery times on "delivery busy" days such as Valentines Day, Mothers Day, Christmas Eve etc.
What happens if the recipient isn’t home?
If the recipient isn’t home, the below will happen:
1. The courier will leave the goods at the front if there’s a safe place to do so (unless specified otherwise in notes section for a different location).
Please note: we're unable to take responsibility if you've given the delivery team permission to leave it somewhere safe and you're unable to locate the item.
2. If the driver is unable to leave the package, the box will be sent back to us and a re-delivery will occur for an additional fee.
What happens if I provide you with the wrong address?
If we deliver to the wrong address as per your instructions, a re-delivery will occur for an additional fee.
What happens if the reception at my work does not pass my order onto me?
If you are expecting a delivery but haven't received it, please make sure you check with reception to ensure it isn't there. We cannot take any responsibility for any parcels delivered to a workplace with the recipients name on it, but the reception has not passed it on.
Do you deliver on weekends?
Unfortunately we are unable to deliver on weekends. However you're more than welcome to choose PICK UP from the Moustache kitchen (309 Karangahape Road, AKL CBD) on both Sat/Sun between 11am-4pm.
How long do the cookies last?
All cookies are baked daily as close to your delivery time as possible to ensure maximum freshness. For the best taste & texture, we recommend eating on the day of delivery. However they are fine at room temperature to consume 2-3 days after in an airtight container. Warm them in the microwave or oven if you want them soft & gooey. Cookie Cakes are fine to eat for 1-2 weeks after delivery if kept in the fridge.
Do your cookies have traces of nuts/gluten?
All our products are made in the same kitchen so we cannot guarantee that a product won't come in contact with nuts. This is the same for our Gluten Free cookies, whilst we do our best to avoid cross-contamination, if you are highly allergic we would advise against purchasing.
Is there a price tag included in the package?
No, we do not include price within or on the package.
I would like to do a large/corporate/custom order! Can I do that?
Yes! We’re always here to help - for all orders please email Team Mo at firstname.lastname@example.org
Can I make changes to my order?
Please email email@example.com if you have any urgent amendments - please include your order # if possible so we can locate your order quickly. We can’t guarantee we’ll get your amendment in time but we will do our very best! Please give us 24 hours notice for any changes.
What if I want to cancel my order?
Orders can be cancelled 48 hours prior to delivery date to cancel. You must email firstname.lastname@example.org to inform us.
Orders that are already prepared or dispatched cannot be cancelled or refunded.
How much is delivery?
Nationwide overnight delivery is charged at a flat rate of $8.5 & but is limited to specific products - the 8 Pack / 16 Pack / Cookie Pies / Limited Edition packs.
For Auckland, we use a point-to-point courier to ensure cookies are as fresh and perfect as possible! This means we can deliver our full range including Cookie Cakes.
Or you can pick up from the Moustache Kitchen, 309 Karangahape Road, Auckland CBD for free.
Auckland Courier Fee Guide: (Estimate only, calculated at checkout)
AUCKLAND CENTRAL - $5.50
Central Business District • Wynyard Quarter • Eden Terrace • Freemans Bay • Grafton • Grey Lynn • Kingsland • Morningside • Ponsonby • St Mary's Bay • Balmoral • Herne Bay • Mt Eden • Newmarket • Parnell
WIDER AUCKLAND CENTRAL - $10.50 to $12.50
Pt Chevalier • Takapuna • Avondale • Birkenhead • Ellerslie • Hillsborough • Meadowbank • Epsom • Greenlane • Mt Albert • Mt Roskill • Mt Wellington • New Lynn • Northcote • One Tree Hill • Onehunga • Orakei • Panmure • Penrose • Remuera
WIDER AUCKLAND - $15.50 to $17.50
Hillsborough • Belmont • Birkdale • Mission Bay • Albany • Panmure • Glen Innes • Glendowie • Glenfield • Mt Roskill • Devonport • East Tamaki • Milford • Rosedale • Pakuranga • St Heliers • Birkdale
OUTER AUCKLAND - $20.50
Airport Oaks • Blockhouse Bay • Beachhaven • Browns Bay • Mairangi Bay • Henderson • Flat Bush • Mairangi Bay • Mangere • Glen Eden • Oratia • Otara • Papatoetoe • Lynfield • West Harbour
OUTER AUCKLAND 2 - $25.50
Alfriston • Botany Downs • Bucklands Beach • Highland Park • Massey • Goodwood Heights • Hobsonville • Half Moon Bay • Howick • Manukau City • Manurewa • Rothesay Bay
Unfortunately we cannot do same day delivery to areas past the suburbs listed above. For e.g Orewa, Taupaki etc are not within our delivery zone.
IT ALL BEGAN WHEN I WAS JUST 8 YEARS OLD...
I wrote on my Bucket List that I wanted to own my own Cookie Shop one day. Growing up in a solo-mother family with very little, I remember how happy a simple cookie dunked in cold milk made me. So at 21 years old & inspired by my childhood, Moustache Milk & Cookie Bar was born. Moustache is for the young and the young at heart. For the child in all of us who takes joy in the simple things.
Moustache is dedicated to you mum.
We’re a little milk and cookie bar with a huge passion for baking the freshest and yummiest cookies around town.
You can’t make good cookies with bad ingredients. That’s the way the cookie crumbles. So at Moustache we don’t skimp on the good stuff. We use free-range eggs, real NZ butter, premium Dutch cocoa and plenty of delicious Whittakers chocolate with no use of additives or preservatives.